PRIVACY POLICY
MAMORI (“Company,” “we,” “our,” or “us”) values and respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you use our website, mobile application, or related services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue using our Services immediately.
1. INFORMATION WE COLLECT:
To provide our Services effectively and securely, we collect certain categories of personal and non-personal information. This may include details you provide directly (such as your name, contact information, and payment details), as well as information gathered automatically when you interact with our website or app (such as device data and browsing behaviour). Being transparent about the data we collect helps you understand what information is required to process your transactions, improve your experience, and protect against fraud or misuse.
We may collect personal and non-personal information in the following categories:
- Contact Details: Name, email address, phone number, billing/shipping address.
- Account Information: Username, password, profile preferences, and account activity.
- Payment Information: Credit/debit card details, UPI, net banking, or wallet information (processed securely through third-party payment gateways; we do not store complete payment details).
- Order Information: Products purchased, order history, returns, refunds, and exchanges.
- Device & Technical Information: IP address, browser type, operating system, device identifiers, browsing patterns, and referring websites.
- Cookies & Tracking Data: Session cookies, analytics cookies, and advertising pixels.
- Gift/Third-Party Information: Recipient name, address, and contact details when you purchase gifts.
- Communications: Records of emails, messages, or calls exchanged with our customer support.
- Social Media Information: Data available when you interact with our Services via social media platforms (e.g., Facebook, Instagram, Google).
2. HOW WE USE YOUR INFORMATION:
We use your personal information strictly for legitimate business purposes, all of which are aimed at providing you with better services, ensuring security, and complying with legal obligations. The data we collect enables us to process your orders, deliver products, improve our platform, communicate important updates, and, where you consent, share promotional offers. This section explains the specific ways your information is put to use, so you know exactly how it supports both your shopping experience and our business operations. We use your information for the following purposes:
- To process, fulfil, and deliver your orders.
- To securely process payments and prevent fraudulent transactions.
- To provide customer support and resolve queries.
- To send order confirmations, invoices, updates, and notifications.
- To personalize your shopping experience and remember preferences.
- To analyse usage trends and improve our Services.
- To send promotional offers, newsletters, and marketing communications (only if you opt-in).
- To comply with legal, regulatory, and tax obligations.
- To prevent, detect, and address fraud, misuse, or abuse of our Services.
3. SHARING OF YOUR INFORMATION
While we respect your privacy and do not sell your personal data, there are situations where sharing information with trusted partners becomes necessary. This includes working with payment processors, delivery partners, IT service providers, or when legally required by authorities. We ensure such sharing is limited, secure, and always in line with the purpose for which the data was collected. We do not sell your personal data. However, we may share information with:
- Service Providers: Payment processors, delivery partners, IT/cloud vendors, analytics providers, and marketing platforms.
- Legal Authorities: When disclosure is required by law, court order, or government request.
- Business Transfers: In connection with mergers, acquisitions, restructuring, or sale of assets.
- Fraud Prevention: With relevant authorities in case of suspected illegal activity.
All third parties are required to use such information only for the intended purposes and to maintain appropriate security measures.
4. COOKIES & TRACKING
Like most online services, we use cookies and tracking technologies to enhance your experience. These tools help us remember your preferences, keep your cart saved, improve website performance, and show relevant advertisements. You remain in control, with the option to manage or disable cookies at any time. We use cookies, pixels, and similar technologies to:
- Store your login session, shopping cart, and preferences.
- Monitor traffic, analyse usage, and improve performance.
- Deliver relevant advertisements and promotional content.
You can disable cookies in your browser settings, but certain features of the Services may not function properly.
5. DATA SECURITY
Protecting your personal information is our top priority. We use advanced technical and organizational safeguards including encryption, restricted access, and continuous monitoring to keep your data safe. This section outlines the measures we take and the shared responsibility between you and us to maintain security. We employ strict security measures to protect your personal data, including:
- SSL (Secure Socket Layer) encryption for online transactions.
- Restricted access to personal data by authorized personnel only.
- Firewalls, monitoring, and regular security audits.
While we take industry-standard precautions, no online system is completely secure. You use our Services at your own risk.
6. DATA RETENTION
We only retain your information for as long as it is necessary to provide our Services, comply with legal and tax requirements, or resolve disputes. Once data is no longer required, we securely delete or anonymize it. This ensures we balance operational needs with your right to privacy. We retain personal information only for as long as necessary to:
- Provide Services and fulfil your orders.
- Comply with legal, regulatory, and tax requirements.
- Resolve disputes and enforce agreements.
Once no longer required, data will be securely deleted, anonymized, or archived.
7. YOUR RIGHTS
- Access, review, and obtain a copy of your personal data.
- Correct or update inaccurate information.
- Request deletion of your personal data.
- Withdraw consent to processing or marketing communications.
- Restrict or object to specific uses of your data.
- Request portability of your data in a machine-readable format.
8. CHILDREN’S PRIVACY
Our Services are designed for adults, and we do not knowingly collect information from children under 18. If such information is ever discovered, we take immediate steps to delete it. This safeguards minors from accidental data misuse.
9. FRAUD, ABUSE & MISUSE
To protect our Services and customers, we monitor for fraudulent or abusive behaviour. Any attempt to misuse our systems such as false claims or fraudulent payments may result in suspension or legal action. This section makes our zero-tolerance policy clear. To protect our Services and customers:
- Providing false, misleading, or fraudulent information may result in cancellation of orders and termination of accounts.
- We reserve the right to deny Services if misuse, abuse, or fraud is detected.
- Customers are responsible for keeping their account login credentials confidential.
10. THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their policies before sharing personal information.
11. INTERNATIONAL DATA TRANSFERS
As we use global service providers and cloud infrastructure, your information may be transferred and stored outside India. We take appropriate safeguards to ensure that your data remains protected, regardless of where it is processed.
12. UPDATES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services after updates constitutes acceptance of the revised Policy.
13. CONTACT US
- Email: support@mamori.in
- Phone: +91 7303866844
- Address: B-42, Lajpat Nagar, New Delhi-110024