FREQUENTLY ASKED QUESTIONS
1. What does “MAMORI” mean?
Mamori is a Japanese word that means “protection.”
To us, it also means I love you. It represents the quiet promise between you and your dog — that they’re safe, cared for, and deeply loved.
2. Will the collar be comfortable for my dog?
Absolutely. Each MAMORI collar is made from genuine leather — a natural material that softens beautifully with time and wear. In the beginning, the leather may feel a little firm. We recommend buckling and unbuckling it a few times before your dog wears it. This helps it flex and mould comfortably to their neck — just like a new pair of quality shoes.
The more they wear it, the more it becomes theirs.
3. Why leather? Isn’t it too rough or heavy?
Not this leather. We use premium leather that’s strong yet supple. It’s durable enough for daily use and gentle enough for sensitive skin. It’s lightweight, breathable, and made to last for years — not months. Every natural mark and crease becomes part of your dog’s story.
4. What is patina, and why do you mention it so often?
Patina is the soft sheen and texture leather develops with time and touch. As your dog wears the collar, it picks up subtle changes in tone and feel — reflecting their unique rhythm and moments.
Think of it as a natural aging process that makes each piece one-of-a-kind.
5. Is it suitable for puppies or senior dogs?
Yes. MAMORI collars are designed to be comfortable, lightweight, and secure for all breeds and ages.
Whether it’s their first walk or their gentle evening stroll, we have sizes that suit both energy and calm.
6. What makes MAMORI different from other collars?
MAMORI focuses on craftsmanship, comfort, and emotional connection. Each collar is handcrafted in small batches, using premium materials and solid brass hardware. Our edges are polished smooth to prevent irritation, and every detail is tested for durability.
It’s not a mass product — it’s a piece made with intention, designed to last and to hold meaning.
7. How do I care for my collar or leash?
- Wipe down with a soft, damp cloth to remove dirt and dust
- Avoid soaking the leather. In case wet, always air dry naturally, keeping away from heat or direct sunlight
- Avoid prolonged exposure to water, humidity, or sunlight
- Keep away from harsh chemicals, oils or perfumes
Leather is a living material — with gentle care, it will stay beautiful for years.
8. What’s the purpose of the tag with the evil eye charm?
The evil eye charm is our signature detail — a symbol of protection and love.
It’s inspired by an age-old belief that when you truly love someone, you want the universe to watch over them too.
9. Will you launch more products?
Yes. MAMORI is expanding slowly and thoughtfully.
Every launch will be rooted in the same philosophy: love, comfort, and intention.
10. Do you ship across India and internationally?
Yes. We currently ship across India and are beginning international deliveries.
Please read our shipping policy for more information.
11. What is your return or exchange policy?
12. Can I send a MAMORI piece as a gift?
Yes. Each MAMORI piece arrives in our signature packaging, ready to gift.
Request for a “Gift Wrap” at checkout and add a message — we’ll include a handwritten note with your words.
Because love, when wrapped beautifully, becomes a keepsake.
13. Are your materials ethically sourced?
Yes. Our leather is sourced responsibly and crafted by skilled Indian artisans in small batches.
The brass hardware is lead-free, non-toxic, and safe for your dog’s skin.
We work only with partners who value ethical craftsmanship and conscious production.