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Mamori
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TERMS & CONDITIONS

Welcome to MAMORI. By accessing or using our website, you agree to comply with the following Terms & Conditions. These terms are designed to protect both our customers and our business, ensuring a safe, transparent, and enjoyable shopping experience. If you do not agree with these terms, we kindly ask you not to use our website.

1. COPYRIGHT

All content on our website is original and protected by law. This section explains how you can use our content and what restrictions apply.

  • All website content—including text, graphics, images, logos, and code—is the property of MAMORI and protected under copyright law.
  • You may use content only for personal shopping purposes, such as browsing or placing an order.
  • Any reproduction, modification, or distribution of content without written permission is prohibited.

2. TRADEMARKS

Our brand identity matters. This section explains the protection of our brand names, logos, and trademarks.

  • All trademarks, trade names, and service marks displayed on this site are the property of MAMORI.
  • Unauthorized use of these trademarks is strictly prohibited.

3. WARRANTY DISCLAIMER

We work hard to provide accurate information and quality products, but we cannot guarantee perfection. This section outlines the limits of our responsibility.

  • The website and products are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.
  • We do not guarantee that:
  • The site will be error-free or uninterrupted.
  • All information will be complete, accurate, or up-to-date.
  • The website or its servers are free of harmful components (like viruses).
  • To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for purpose, and non-infringement.

4. LIMITATION OF LIABILITY

While we always aim for customer satisfaction, there are limits to our liability. This section explains where our responsibility ends.

  • MAMORI shall not be liable for direct, indirect, incidental, or consequential damages arising from:
  • The use or inability to use our website or products.
  • Unauthorized access to or alteration of your transmissions or data.
  • Third-party conduct, including linked websites.
  • Some jurisdictions do not allow exclusion of certain liabilities, so certain provisions may not apply.

5. TYPOGRAPHICAL ERRORS

Mistakes sometimes happen. This section explains what we do if pricing or product errors occur.

  • If a product is mistakenly listed at an incorrect price, we reserve the right to cancel or refuse orders, even if payment has been processed.
  • In such cases, customers will be issued a full refund of the incorrect transaction amount.
  • We reserve the right to update product information without prior notice.

6. RETURN POLICY

Your satisfaction matters to us. This section outlines when and how you can return products.

  • Eligibility: Returns are accepted within 7 days of raising the return request for unused products in original packaging.
  • Non-returnable items:
  • Perishable food items.
  • Opened consumables.
  • Personalized or custom products.
  • Refund Process: Refunds are initiated only after inspection. Approved refunds are issued to your bank account within 7–10 working days.
  • Damaged or incorrect items: Customers must report within 48 hours of delivery, including photo and video evidence.
  • We reserve the right to reject returns not meeting these conditions.

7. TERMINATION

We reserve the right to protect our website from misuse. This section explains when access can be terminated.

  • We may suspend or permanently terminate user access to the website without prior notice if:
    • The Terms & Conditions are violated.
    • Fraudulent activity is detected.
    • Misuse or abuse of the site occurs.
  • Termination does not affect accrued rights or obligations (e.g., outstanding payments).

8. USER CONDUCT

We want our website to remain a safe and respectful space. This section sets rules for acceptable use.

Users agree not to:

  • Harass or abuse staff or other customers via email, chat, or reviews.
  • Impersonate others or provide false information.
  • Upload viruses, illegal, or defamatory content.
  • Engage in fraudulent transactions or attempts to manipulate the website.

Violation may result in account suspension and potential legal consequences.

9. PARTICIPATION DISCLAIMER

Some content may come from users. This section explains our responsibility (and limits) for such material.

  • We do not review all user submissions and are not responsible for their accuracy or legality.
  • We reserve the right to remove or edit inappropriate, harmful, or misleading content at our sole discretion.

10. INDEMNIFICATION

By using our site, you agree not to hold us responsible for issues caused by misuse. This section explains that obligation.

  • Users agree to indemnify and hold harmless MAMORI, its team, officers, and partners against claims, damages, or legal fees resulting from misuse of the site or violation of these Terms.

11. THIRD-PARTY LINKS

Sometimes we link to other websites for your convenience. This section explains that we are not responsible for them.

  • Our site may contain links to third-party websites.
  • We are not responsible for the content, accuracy, or practices of third-party sites.
  • Users access such sites at their own risk.

12. GOVERNING LAW

To avoid disputes about which laws apply, this section makes our jurisdiction clear.

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall fall under the exclusive jurisdiction of the courts in Delhi, India.

13. NOTICES & COMMUNICATION

We’ll stay in touch with you regarding your orders and updates. This section explains how and when we may contact you.

  • We may contact you via email, WhatsApp, or website notifications.
  • By using our site, you consent to receive these communications.
  • Marketing messages can be opted out of anytime.

14. SEVERABILITY

If one part of these terms becomes invalid, the rest will still apply.

  • If any provision of these Terms is found unenforceable by law, the remaining provisions will continue in full force and effect.

15. CHANGES TO TERMS & CONDITIONS

We may update our policies as our business evolves. This section explains how changes are communicated.

  • We reserve the right to modify or update these Terms at any time without prior notice.
  • Updated versions will be posted on this page with a revised effective date.
  • Continued use of the website after changes constitutes acceptance of the new terms.

OUR COMMITMENT

At MAMORI, transparency and fairness are at the heart of our operations. These Terms & Conditions are designed to protect both you and us, ensuring a secure shopping experience. For any questions, please contact us at support@mamori.in.
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